Terms & Conditions
Please read the following terms and conditions very carefully as your use of service are subject to your acceptance of and compliance with the following terms and conditions (“Terms”). By subscribing to or using any of our services you agree that you have read, understood and are bound by the terms, regardless of whether or not you subscribe to or use the services. If you do not want to be bound by the terms, you must not subscribe to or use our services. In these terms, references to “you” or “user” shall mean the end user accessing the Website or Mobile Apps (together, “Website”), their content and using the Services offered through the Website / Mobile apps. “Service Providers” mean independent third party service providers and words like “we”, “us” and “our” shall mean Healthiply and its affiliate partners.
The www.healthiply.in website (“Website”) is an Internet based content and e-commerce portal and Healthiply mobile applications (“Mobile apps”) are mobile software solutions for use in smartphones. Together these are referred to as “Website” in this document.
Healthiply owns and operates the services provided through the Website applications including, but not limited to, brand names “Healthiply for Everyone”, “Healthiply for Professionals” and “Collect Data” apps.
Healthiply is a company which is currently (11th Sep 2015) in the process of being incorporated under the Companies Act 1956 and, it’s promoters, hold a valid license for using the website under the laws of India. Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. Healthiply.in at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.
User Account, Password, and Security:
You will receive a password and account designation upon completing the Website registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Healthiply.in of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Healthiply, its affiliates and promoters cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.
Healthiply.in provides a number of Internet-based services and products through the Web Site (all such services, collectively, the “Service”). One such service enables users to book appointments, online consultation or buy healthcare packages from healthcare service providers such as doctors, hospitals / clinics, dietitians, alternative health experts, fitness expert, nutrition providers etc. (collectively, “Providers”).
Upon placing an order, Healthiply.in shall send the package or service details to you and be entitled to payment for its Services.
The appointments and consultation services are best-effort services provided in good faith. Healthiply is just a technology platform and does not make any representation or provide service—level guarantees related to such services to any of its Users.
Healthiply.in also allows storage of consumer medical records either by consumers themselves or by health practitioners. The User, by using the Website, consents and explicitly agrees to this arrangement and will permit Healthiply to store such information on web servers on behalf of its Users.
Membership and Eligibility
The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that Healthiply’s name is stated as the source and prior written permission of Healthiply is sought. To remove any doubt whatsoever, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted. If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Healthiply does not review the contents in any way before they appear on the Website. Healthiply does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to firstname.lastname@example.org immediately.
Unauthorized Charges on your card:
If you see charges on your credit/debit card for purchases made on Healthiply, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven’t placed the order. We are not responsible for any unauthorized charges on your card.
If you wish to cancel your order and had paid charges via your credit/debit card/netbanking for purchases made on Healthiply, a refund will be initiated for online payment as long as order has not been processed by the partner lab. For orders already processed (where the healthcare provider has provided the service already eg a blood sample collection has been done), refunds are not possible. For any issue after the order processing, a request may be made by the customer and Healthiply will attempt to resolve via the healthcare partner which provided the service. The final resolution for such cases will depend on mutual agreement between the customer, Healthiply and the healthcare provider which provided the service.
For refunds which get initiated by Healthiply after due approvals, the amount may be credited to payment source (credit / debit / net banking) within 10-15 business days.
Cancellation of Fraudulent Orders:
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Healthiply reserves the right to cancel all past, pending and future orders without any liability. Healthiply also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product / service on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.
Fraudulent / Declined Transactions
Healthiply reserves the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Website fraudulently. Healthiply reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these terms and conditions.
What we do about mis-pricings:
While Healthiply strives to provide accurate product and pricing information, pricing errors or typographical errors may occur. With respect to items or services sold by Healthiply on the Website, the price of an item / service cannot be confirmed until you have placed an order. Sometimes the price online may not match the price in the hospital, clinic, medical practice, fitness facility, product vendor as we constantly strive to provide the lowest rates. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Healthiply shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product or service, unless the product has already been dispatched or service already performed. In the event that an item or service is mispriced, Healthiply may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched or service confirmed, your offer will not be deemed accepted and Healthiply will have the right to modify the price of the product / service and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. However, we verify prices as part of our dispatch procedures or service disbursals. If an item’s or service’s correct price is lower than our stated price, we charge the lower amount for the item / service. If a product’s or service’s correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.
Accuracy of medical information and exclusion of health or medical liability :
We understand that Healthcare is a personal and sensitive topic for both consumers and healthcare providers.
We have made every effort to verify the credentials, experience and details of our service providers that appear on the Website. However, as the actual details depend on service provider providing correct information to us in a timely fashion, Healthiply cannot be held liable for errors which might be prevalent in our data regarding service providers.
In case of any untoward unfortunate effects of Healthiply’s medical information or provider services, Healthiply will not be liable for any such incidents.
Healthiply urges consumers and providers to verify the details listed in Healthiply website from their normal sources before agreeing to use Healthiply-driven services or Healthiply products.
Modification of Terms & Conditions